Legal & transparency
Privacy notice
Last updated 17 July 2026
1. What this notice covers
This notice explains how Nexsys handles personal information when you visit the public website, submit an enquiry, create a Free manager account, or use a community that has adopted Nexsys. A community, managing agent or partner may also act as the responsible party for information processed in its workspace.
2. Information we handle
We process account and contact details, community and unit context, workflow records, communications, documents, security and audit information when required to provide the platform. Public forms collect only the details shown in the form. Private form values are not placed in marketing analytics events.
3. Purpose and authority
Information is used to provide and secure Nexsys, provision accounts, operate community workflows, respond to enquiries, meet legal duties, prevent abuse and improve service reliability. The applicable lawful basis depends on the relationship, instruction and processing purpose.
4. Sharing and cross-border processing
We use service providers where needed for hosting, identity, communication, security and platform operations. Current categories are published on the subprocessors page. Information is not sold.
5. Retention and protection
Information is retained for the operating, contractual, legal and evidence period applicable to the record. Nexsys uses scoped access, authenticated server controls, audit records and operational safeguards. No internet service can promise absolute security.
6. Your choices and rights
Depending on the context, you may ask to access, correct, object to, restrict or delete personal information, or withdraw consent where consent applies. Contact the community responsible party first for community records, or use the Nexsys contact form for website and Nexsys-account matters.
7. Information Regulator
You may also contact South Africa’s Information Regulator or use its current complaints and eServices process. Nexsys does not provide legal advice; community operators should obtain appropriate advice for their responsibilities.